“A water oak came down across the back fence overnight. Soledad took my call at 2 a.m., told me it could wait for morning and gave me a window. The crew was careful with the fence line.”
Cecil R.Tree on a fence
Emergency storm tree service
Tree down? Call the storm line.
A dispatcher answers at any hour. We tell you what we can do tonight, what has to wait for daylight and when a crew can reach you. If it will be days, we say days.
The storm line
What happens when you call
After a big storm every tree company is busy. This is how we sort the calls, so you know where you stand.
- 01
Step 1: Someone picks up
A dispatcher answers the storm line at every hour, nights and weekends included. You give the address, what fell and what it is touching.
- 02
Step 2: We sort by danger, not by who called first
A tree on a house, on a way out or across a road goes first. A limb hanging over a roof comes next. A fallen tree in an empty yard waits for daylight, and we tell you so.
- 03
Step 3: You get an honest window
We say when a crew can reach you: tonight, in the morning or a few days out after a large storm. If another firm can reach you sooner, we say that too.
- 04
Step 4: The crew walks it first
A climber and a ground crew look at what the tree touches before a saw starts. You approve the work in writing, even if that is a reply to a text.
Our rules
What we do, and what we do not do
| What we do not do | What we do | |
|---|---|---|
| Climbing | What we do not doWe do not run a chainsaw from a ladder | What we doClimbers work on ropes and a harness, with a ground crew below |
| Power lines | What we do not doWe do not cut near a line that may be live | What we doWe wait until the utility has de-energized the line, then start |
| Sound trees | What we do not doWe do not top trees or remove healthy ones to make the job bigger | What we doWe take down what is dangerous and tell you what can stay |
| After the storm | What we do not doWe do not knock on doors after a storm | What we doYou call us, and we send a written estimate |
| Payment | What we do not doWe do not ask for the full amount up front or for cash only | What we doYou approve a written estimate first, and it says when payment is due |
| Insurance | What we do not doWe do not file your claim, say what your policy covers or pay your deductible | What we doWe give you photos, a plain description and an itemized invoice |
For your claim
A photo packet your adjuster can read
Before a limb is cut, we photograph the tree where it lies and the damage around it. You get the set with a plain description of the work and the invoice, to send with your claim.
Wide shots from four sides
Close-ups of the break and the damage
What was cut and what was hauled, in words
The invoice, itemized by task
Photos of the site after cleanup
What we do
Three jobs, done by rope and by section
Storm response
Trees and limbs down or hanging. We secure what is dangerous first, then clear.
The storm line
The price
What decides the price
We do not price a tree from a photo. Here is what the number depends on, in the order people ask.
The tree and what is under it
Size and species, and how close it stands to a house, fence or line.
Access and rigging
Where the truck can park, and whether pieces can fall or must be roped down.
After hours
A storm call-out costs more than scheduled work. We say so on the phone, before a crew rolls.
When you get the number
For planned work, in writing after the visit. For a storm call, on the phone, then in writing before the crew starts.
Tree down right now?
Call the storm line. A dispatcher answers, and tells you plainly what can happen tonight.
From homeowners
After the storm, in their words
“They sent photos with the invoice, from four sides and after cleanup. My adjuster had what she needed from it.”
Anahit D.Insurance claim
“Two climbers took the pecan down in sections over the driveway. They waited for the utility to clear the line first, and told me why we were waiting.”
Ayodele O.Removal over a driveway
Sample reviews.
Our towns
From Irving out to the edges of the metroplex
Fifteen towns in four counties, and a plain line on where we do not go.
Dallas
- Dallas
- Irving
- Grand Prairie
- Garland
- Mesquite
- Richardson
- Carrollton
Tarrant
- Colleyville
- Grapevine
- Euless
- Southlake
Denton
- Lewisville
- Flower Mound
Collin
- Plano
- Frisco
We do not work south of Waxahachie, west of Weatherford or north of Denton.
ZIP codes: 75038, 75039, 75040, 75050, 75051, 75060, 75061, 75062, 75063, 76051, 76117, 76034, 76039, 76021, 75201, 75080
Questions
Before you call, and after
Is the storm line really answered at night?
Yes. A dispatcher, or the on-call crew lead, answers the storm line at every hour. After a large storm the line can be busy: leave a message and text photos, and we call back in the order of danger.
Does a night call cost more?
Emergency work after hours is priced above scheduled work, because a crew is called out. The dispatcher says so before a crew is sent, and the written estimate shows it as its own line.
How soon can you get here?
It depends on the storm and where your call sits in the order. We tell you on the phone, in plain words. If it will be days, we say days, and if another firm can reach you sooner we say that too.
What should I do before the crew arrives?
Stay away from the tree and anything it touches, especially wires. Keep people and pets inside. If a line is down, call 911 and the utility first. Photograph the tree from a distance and text us the pictures.
Do you work with my insurance company?
We give you photos, a plain description of the work and an itemized invoice to send with your claim. We don't file claims, say what your policy covers or promise to pay a deductible. That is between you and your insurer.
Are you licensed and insured?
Our ISA arborist certificate and our insurance are in the footer of every page. A certificate of insurance goes to you, or to your insurer, on request.
Tell the storm line what fell
Send this, or call. A dispatcher reads every message in the order of danger.
Phone(972) 555-0100
Text(972) 555-0101
Hours
- Storm line
- Open 24 hours
- Monday – FridayToday
- 7 a.m. – 5 p.m.
- Saturday – SundayToday
- Storm line only