For your claim
The photo packet, and what it is not
Your insurance company will ask what fell, what it hit and what was done. The packet answers in photos and plain words. Sending it, and what your policy pays, is between you and your insurer.
In the packet
Five things, every time
The tree where it lies
Wide shots from four sides before anything is cut.
The damage
Close-ups of the break, and of what the tree hit.
The work, in words
A plain description of what was cut and what was hauled.
The invoice
Itemized by task, with the after-hours line shown on its own.
The site afterward
Photos once the cleanup is done.
What we leave to you
Filing the claim, choosing what to send and asking about your deductible.
What to take yourself
Photos you can take before we arrive
From a distance and from the ground. Stay away from the tree and from wires.
The whole tree and what it touches
The roof, fence or car it landed on
The street side and the yard side
Your phone's date on each photo
The packet, in questions
Will you file my claim?
No. You file it. We give you the packet to send with it.
Will my insurance pay for the work?
We can't say. Policies differ, and so do deductibles. Ask your insurer before the work if you can, and tell us what it said.
Do you pay my deductible?
No. We do not cover, waive or absorb deductibles.
Send the photos, or call
A dispatcher reads every text in the order of danger.