Before you call, and after

Yes. A dispatcher, or the on-call crew lead, answers the storm line at every hour. After a large storm the line can be busy: leave a message and text photos, and we call back in the order of danger.

Emergency work after hours is priced above scheduled work, because a crew is called out. The dispatcher says so before a crew is sent, and the written estimate shows it as its own line.

It depends on the storm and where your call sits in the order. We tell you on the phone, in plain words. If it will be days, we say days, and if another firm can reach you sooner we say that too.

Stay away from the tree and anything it touches, especially wires. Keep people and pets inside. If a line is down, call 911 and the utility first. Photograph the tree from a distance and text us the pictures.

We give you photos, a plain description of the work and an itemized invoice to send with your claim. We don't file claims, say what your policy covers or promise to pay a deductible. That is between you and your insurer.

Our ISA arborist certificate and our insurance are in the footer of every page. A certificate of insurance goes to you, or to your insurer, on request.

For planned work, our arborist or a crew lead walks the tree with you, looks at what it stands on and over, photographs it and writes down what you want. The written estimate follows. For a storm call, we quote on the phone first and put it in writing before the crew starts.

You approve the estimate in writing before work starts. It says when payment is due and which methods we take, and for a larger job it sets a deposit schedule.

We work in rain. We stop climbing in lightning, high wind or ice on the limbs, and we tell you when we have to wait. A stopped climb is a delayed job, not a risk we take to keep a schedule.

Yes, on the storm line: Soledad Ceja and Rolando Lozano speak Spanish, and every page of this site has a Spanish version. Not everyone on every crew does.

Dallas, Tarrant, Denton and Collin counties, from the towns listed on our service area page. We don't work south of Waxahachie, west of Weatherford or north of Denton.